Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: July 2026

At Kandykrylix, every order is packed with care. Due to the nature of professional beauty products, we maintain the following return policy.

Unless otherwise required by law, all sales are final.

We do not accept returns or offer refunds for:

Please review your order carefully before completing your purchase.

We want every order to arrive exactly as expected.

If your order arrives:

please contact us within 7 days of delivery.

Email:

📧 info@kandykrylix.com

Please include:

We will review the situation and, if appropriate, replace the affected item at no additional cost.

If your package arrives visibly damaged, please keep all original packaging and take photographs before discarding anything.

This helps us work with the shipping carrier when necessary.

If your package is confirmed lost during transit, please contact us.

We’ll work with the carrier to determine the appropriate resolution.

Packages returned due to:

may require additional shipping charges before being resent.

Shipping charges are non-refundable.

Deposits for workshops, bootcamps, coaching, and all other educational events are non-refundable unless Kandykrylix cancels the event.

Additional education-specific policies are available on each class registration page.

If you have questions regarding your order, we’re always happy to help.

📧 info@kandykrylix.com