Privacy Policy
PRIVACY POLICY
Last Updated: July 2026
Your Privacy Matters
At Kandykrylix, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit www.kandykrylix.com, purchase products, book services, enroll in education, or interact with our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Kandykrylix, we may collect the following information.
Personal Information
When you place an order, submit an application, join our email list, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through Shopify and our payment processors)
- Order history
- Education applications
- Customer support communications
Website Information
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Products viewed
- Time spent on our website
- Referral source
- Cookies and similar technologies
This information helps us improve our website, understand customer behavior, and provide a better shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Ship products
- Process payments
- Communicate regarding purchases
- Respond to customer service requests
- Manage educational programs and coaching
- Send marketing emails or SMS (only if you’ve opted in)
- Improve our products, website, and customer experience
- Detect fraud and maintain website security
- Comply with legal obligations
Marketing Communications
If you choose to subscribe, we may send you:
- Product launches
- Restock notifications
- Educational opportunities
- Special promotions
- Company updates
- Event announcements
You may unsubscribe at any time using the link included in our emails or by contacting us directly.
How We Share Information
We do not sell your personal information.
However, we work with trusted third-party providers who help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Email and SMS marketing providers
- Analytics providers
- Advertising platforms (such as Meta and Google)
These providers only receive the information necessary to perform their services.
Education & Coaching
If you apply for a workshop, coaching program, or educational event, we may collect additional information related to your experience level, goals, licensing status, or application responses.
This information is used solely for evaluating applications and providing educational services.
Cookies
Like most websites, Kandykrylix uses cookies and similar technologies to:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website traffic
- Improve website performance
- Personalize your shopping experience
- Measure advertising effectiveness
You may disable cookies through your browser settings, although certain features of our website may no longer function properly.
Analytics & Advertising
We may use tools including:
- Shopify Analytics
- Google Analytics
- Meta (Facebook & Instagram)
- Google Ads
- Other advertising and analytics platforms
These tools help us understand how visitors use our website and allow us to provide more relevant advertising.
You may adjust advertising preferences directly through your Google or Meta account settings.
Data Security
We take reasonable measures to protect your personal information using industry-standard security practices.
Payment information is processed securely through Shopify and our payment providers. Kandykrylix does not store your complete credit card information.
Data Retention
We retain customer information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and tax obligations
- Improve customer service
- Maintain business records
You may request deletion of your personal information where permitted by applicable law.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has submitted information to us, please contact us so we may remove it promptly.
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your data
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements.
The updated version will always be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Kandykrylix